Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thehairplugamsterdam@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thehairplugamsterdam@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thehairplugamsterdam@outlook.com.
The Hair Plug Amsterdam – Shipping & Returns
At The Hair Plug Amsterdam, we combine premium quality with impeccable service, ensuring that every order reaches you swiftly and in perfect condition.
Complimentary Shipping
All orders within Europe are shipped free of charge, reflecting our commitment to a seamless luxury experience.
Right of Return
If for any reason you are not entirely satisfied, you are entitled to return your order within fourteen days of receipt, in line with European consumer rights.
Return Costs & Reimbursement
Return shipping costs are initially covered by the customer. Once we have received and approved the returned product, we will promptly refund the full purchase amount, the original delivery fee, and the documented return costs. To process this, please email the reason for your return along with the receipt or proof of payment for the return shipment to Thehairplugamsterdam@outlook.com.
Condition of Returns
Products must be returned in their original, unused state—unworn, unaltered, and presented exactly as received. Items that do not meet these standards may not be eligible for a refund.
Refund Process
Once inspected and approved, your refund will be processed swiftly and issued to the original method of payment.
At The Hair Plug Amsterdam, we deliver more than just luxury products—we deliver a service that is transparent, elegant, and entirely focused on your satisfaction.