Question 1

How long will it take to receive my order?

Accepted Answer

All orders are handled with precision and care to ensure your bundles arrive in perfect condition.For deliveries within the Netherlands and Belgium, shipping takes approximately 1–2 business days after dispatch.For international orders, delivery typically takes 5–7 business days, depending on location and customs clearance.

Question 2

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

How does my order get shipped?

Accepted Answer

Every order is prepared with care and securely packaged to preserve the quality of your hair.Deliveries within the Netherlands and Belgium arrive within 1–2 working days.For international destinations, shipping typically takes 5–7 working days, depending on location and customs clearance.Once dispatched, you’ll receive a tracking link to follow your order’s journey from our studio to your doorstep.

Question 5

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 6

How should I care for my bundles?

Accepted Answer

Treat your bundles with the same care and attention you give your own hair.Use sulfate-free products, wash with cool water, detangle gently, and allow the hair to air dry naturally to maintain its softness and natural luster.For raw hair, especially textures with curls, use a lightweight moisturizing product suited for finer hair to enhance definition without weighing it down.If you’re caring for more coarse textures such as our Signature Raw Deep Indian Curly, opt for a richer cream or curl-defining product that nourishes and defines each strand beautifully.For virgin hair, slightly heavier styling products can be used when desired — always finishing with a quality heat protectant before applying heat.We recommend a light, nourishing serum, such as Biosilk Serum, to keep your hair smooth, hydrated, and radiant.With consistent, mindful care, your bundles will preserve their authentic softness, natural movement, and long-lasting shine.

Question 7

How do I choose the right length or texture?

Accepted Answer

We understand that every vision is unique.For tailored guidance, our integrated chat assistant is available to provide professional, real time advice — from selecting the ideal length to texture and installation recommendations.Our goal is to help you find the bundles that effortlessly complement your natural elegance.

Question 8

What is the difference between raw and virgin hair?

Accepted Answer

Raw hair is 100% unprocessed, collected from a single donor, with its natural pattern fully intact.Virgin hair is also uncolored and chemical-free but may be lightly steamed to enhance consistency.Both types represent purity, quality, and individuality — designed for those who appreciate true authenticity.

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